Can'T Open Office 365 For Mac After Updating Adobe Creative Cloud Apps

If you have Office 2011 for Mac or before, do NOT update to Catalina because Office will stop working. There’s no workaround for this. Office 2016 for Mac needs to be v15.35 or later, which it probably is, if you’ve updated anytime in the last few months. Check the version in one of the Office apps or go to Help Check for updates. Creative Cloud for desktop is a great place to start any creative project. Quickly launch and update your desktop apps; manage and share your assets stored in Creative Cloud; download fonts from Adobe Typekit or high-quality royalty-free assets right within the app; and showcase and discover creative work on Behance. I can't get any of the creative cloud products to install on my mac. As soon as I open the installer, the application manager freezes and has to be quit from activity monitor. This is incredibly frustrating and irritating and I would love some help to get this issue resolved.

Topics Map > OS and Desktop Applications > Applications
Topics Map > Campus Services > Campus Software Library

How Licensed Users Can Access Adobe Creative Cloud Software

The Creative Cloud Desktop app is the best way to download, install, and update your Creative Cloud apps. Apps included in the UW-Madison ETLA is here: Adobe Enterprise Term License Agreement (ETLA).

You can download the Creative Cloud Desktop app here: https://creative.adobe.com/products/download/creative-cloud

Using the Creative Cloud Desktop app downloaded from Adobe on your computer requires administrative rights. UW-Madison IT staff can build installation packages that don't require admin rights, and DoIT VIP customers can use Departmental Support - Self-Service Options to install without needing admin rights.

After you download, install, and launch the Creative Cloud Desktop app, you'll be presented with the Sign In screen.

Type your NetID email (netid@wisc.edu) in the Email address field and click the blue Continue button. Do not use your first.last@wisc.edu email address.
UW-Madison's NetID login screen will open, and you will log in with your NetID and NetID password.
After you finish logging in with your NetID, you'll be returned to the Creative Cloud Desktop app with your available applications displayed. From there, you can install, update, or open the apps.
If at any point you're presented with a choice between Personal Account and Company or School Account when signing in, choose Company or School Account (see image below).

Your Adobe Federated account is completely separate from any other Adobe accounts you may have, even if prior Adobe accounts use your netid@wisc.edu email address. If you do have a prior Adobe account under your netid@wisc.edu email address, you'll be presented with a choice between Personal Account and Company or School Account when signing in. To access your Federated Account, choose Company or School Account.

You should not install software on UW-owned computers without the approval of your department's IT staff.

Always back up your files. Never store the only copy of a file in the cloud storage associated with your Creative Cloud subscription. Please contact your IT support staff for assistance in backing up UW files, or follow this document for advice on backing up your personal files: Computing at UW - Backing up Your Personal Data.

Tips for Troubleshooting Common Issues